Launch support without install friction
Start a session, send a link, and get the customer into a browser-based troubleshooting flow without asking them to install another tool.
AI-assisted remote troubleshooting
Support sessions that start fast and end with a clear recap.
Privly gives IT teams, MSPs, and SaaS support engineers a browser-based way to launch a session, send a join link, watch the customer screen, chat live, and capture what happened in one place.
Browser-based support sessionsShareable customer join linksLive technician view with screen sharing and chatSession timeline and troubleshooting recap
Why teams care
A calmer remote troubleshooting workflow for both sides of the session.
Privly is designed to help technicians move quickly without losing the thread of the issue.
Keep the live session organized
Technicians can track screen share, chat, and session state in one workspace instead of piecing together context across tabs and ad hoc notes.
Leave every session with a usable record
Privly captures the troubleshooting timeline and generates a recap so teams can document what happened, what changed, and what to do next.
How it works
One straightforward path from invite to resolution.
The landing page stays focused on the current product instead of a speculative roadmap.
Create and send a session
A technician starts a support session and shares a customer join link.
Join and share in the browser
The customer joins from the browser, shares their screen, and stays connected through chat.
Work the issue in one timeline
Privly keeps the technician view focused on the live troubleshooting flow and records the key events from the session.
Wrap with a recap
After the session, the team can review a concise troubleshooting summary instead of reconstructing the session from memory.
Who it is for
Built for teams that solve problems live.
The initial go-to-market focus is support-heavy teams that run repeat troubleshooting sessions and care about speed, clarity, and better follow-through.
MSPs handling high-volume remote support
Internal IT teams helping employees unblock issues quickly
SaaS support engineers guiding customers through product problems
Troubleshooting timeline and recap
The session does not disappear when the call is over.
Privly helps teams retain the useful parts of a support session: what happened, what changed, and what should happen next.
A cleaner timeline of what happened during the session
A troubleshooting recap technicians can review and share
Better handoffs for follow-up work, escalations, and training
Early access
Working with design partners now
Privly is in an MVP stage with a focused product surface: fast browser-based sessions, clearer technician workflows, and a stronger post-session recap. Early teams can help shape the next layer of AI assistance.
Best fit for teams running repeat remote troubleshooting sessions
Priority feedback loop on workflow polish and recap quality
Lightweight onboarding while the product surface stays intentionally small
Make remote troubleshooting feel more structured from the first link to the final recap.
Privly is built for teams that want faster starts, clearer live collaboration, and cleaner follow-through after the session ends.